Last updated: March 7, 2026
This SMS Consent & Messaging Policy describes how FieldFlash PRO and its customer service companies ("Service Providers") collect consent for and send text messages (SMS/MMS) to end-user customers ("Recipients").
FieldFlash PRO is a field service management platform used by generator maintenance and service companies. The platform enables Service Providers to send transactional text messages to their customers regarding active service appointments, work order updates, and account activity.
Messages are strictly transactional — we do not send marketing, promotional, or advertising messages. All messages relate directly to scheduled or completed service work.
The following types of transactional messages may be sent:
We require explicit consent before sending any text messages. Consent is obtained through one or more of the following methods:
When a Service Provider creates a new customer account in FieldFlash PRO, they collect the customer's mobile phone number and verbal or written consent to receive service-related text messages. The Service Provider records this consent in the customer's profile.
Service agreements and maintenance contracts include an SMS notification consent clause. By signing the agreement, the customer acknowledges and agrees to receive text messages related to their service appointments and account activity. The consent clause reads:
"By providing your mobile phone number, you consent to receive transactional text messages from [Service Provider Name] via FieldFlash PRO regarding your service appointments, work order updates, invoice notifications, and maintenance reminders. Message frequency varies (typically 1–5 per month). Message and data rates may apply. Reply STOP to opt out at any time."
Customers who access the online customer portal can view and manage their notification preferences, including opting in or out of SMS notifications. The portal clearly displays what types of messages will be sent and how to opt out.
Service Providers may collect verbal consent during phone calls or in-person interactions. When verbal consent is obtained, the Service Provider logs the consent event with a timestamp in the customer's FieldFlash PRO profile.
Recipients can opt out of text messages at any time using any of the following methods:
Opt-out requests are processed immediately. After opting out, the recipient will receive a single confirmation message: "You have been unsubscribed and will no longer receive text messages from [Service Provider Name]. Reply HELP for assistance."
Recipients can reply HELP to any message for assistance. They will receive a response with contact information for support:
"FieldFlash PRO SMS Support: Contact your service provider directly, or reach us at (877) 239-1216 or jchristen@fieldflashpro.com. Reply STOP to opt out."
Message frequency varies based on active service appointments and account activity. Typical frequency is 1–5 messages per month. Messages are only sent in relation to specific service events (appointments, completions, invoices). No recurring automated marketing messages are sent.
Standard message and data rates may apply depending on the recipient's mobile carrier and plan. FieldFlash PRO is not responsible for any charges incurred by the recipient's mobile carrier.
Our SMS services are compatible with all major U.S. mobile carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and their subsidiaries/MVNOs.
The following are examples of messages sent through the FieldFlash PRO platform:
For questions about this SMS Consent & Messaging Policy, please contact us: